CREATIVE GROUP (“WOXEN” or “we” or “our“ or “us“) respects every user of our service and is committed to protecting your privacy when you use our online store. Your trust is very important to us, and we will go out of our way to earn it and keep it. We will never rent or sell your personal information to any third party, and we do not send spam.
This Privacy Policy describes the information that we collect from you, how we collect this information, and what we do with it after we collect it. WOXEN shall have the right to modify this Privacy Policy, which modification shall be effective immediately following WOXEN’s posting of such change on the website. Your use of WOXEN’s service following such posting shall be deemed to constitute your acceptance of such modification. If you have any questions or comments regarding this Privacy Policy, please contact us.
Use of Personal Information
You can use WOXEN without having an account. You can also contact us about a particular image, post, product, or other posting without having a WOXEN account. Certain other activities on WOXEN such as uploading images, selling your artwork as products, posting comments, or applying for collaborations require you to have a WOXEN account. We ask for some personal information when you create a WOXEN account, including a valid email address and a password, which is used to protect your account from unauthorized access. A WOXEN account allows you to access many of our services that require registration.
We may collect personally identifiable information from you when you seek access to certain portions of WOXEN service, publish content for sale, and/or register for our services, such as collaborations. This information may be used to fulfil your requests for services, operate, maintain, and provide to you the general and personalized features and functionality of WOXEN, process any flagging activity or correspondence you send to us, communicate with you about your account, support your online activities, respond to your questions, customize your experience and customize the content or features of WOXEN service. This information may include, but is not limited to, your name, physical and e-mail addresses, phone numbers, Internet address and type of computer, as well as your preferences and usage patterns. We may also use your personally identifiable information to notify you of changes to WOXEN, Terms of Service and/or Privacy Policy.
Non-Personal Identifiable Information
We may also collect aggregated information regarding the use of our service, such as the extent to which certain features are used. Aggregated information is anonymous, statistical information that reflects the scope of our user base, sales, and customer patterns from both online usage. We use this information to better understand how WOXEN service is used and to improve the online experience of our users. This information is not used in a way that will personally identify you. In addition, certain non-personally identifiable information is collected by WOXEN and may be used by any third-party advertising providers during the course of your use of WOXEN service.
Cookies & Shared Objects
We may also use cookies and/or shared objects to track and understand the traffic on our website. Cookies are alphanumeric identifiers that our website places onto your computer’s hard drive. Cookies identify your computer so that we can recognize you the next time you visit us. We may use cookies and/or shared objects to collect and store some information about you, such as the name of the domain and host from which you access the Internet, the Internet Protocol (IP) address of the computer you are using, the date and time you access our website and the Internet address of the website from which you linked directly to our website. We use this information to better understand our users and customize our site for users’ particular preferences.
User Data Deletion
1. Overview
At WOXEN, we are committed to protecting the privacy and security of our users. This section outlines the procedures and policies related to the deletion of user data collected through our Shopify website and in-store services.
2. User Data Deletion Requests
Users have the right to request the deletion of their personal data held by WOXEN. To initiate a data deletion request, users can contact our team at care@woxen.in. The request should include the user’s full name, email address, and any other information necessary to verify their identity.
3. Processing User Data Deletion Requests
Upon receiving a valid data deletion request, we will promptly review and process the request within 5 days. Our team will verify the identity of the requester to ensure the security of the data deletion process.
4. Exceptions to Data Deletion
Certain data may be exempt from deletion if it is necessary for legal compliance, dispute resolution, or other exceptional circumstances. In such cases, the user will be informed of the reasons for data retention.
5. Deletion of E-commerce Transaction Data
For users who have made purchases through our Shopify website or at our physical outlets, certain transactional data may be retained for accounting and legal compliance purposes. However, any unnecessary personal information will be securely deleted upon request.
6. Confirmation of Data Deletion
Upon successful deletion of user data, WOXEN will provide confirmation to the user via email or another agreed-upon communication method.
7. Data Backup and Deletion
We regularly backup our website data for security and disaster recovery purposes. While deleted user data is removed from active systems, it may be retained in backup archives for a limited period. These backups are securely stored and will be overwritten or deleted in due course.
8. Changes to this Policy
WOXEN reserves the right to update or modify this User Data Deletion section of the privacy policy at any time. Users will be notified of any changes through the website or other communication channels. For any inquiries or concerns regarding data deletion, please contact our team at care@woxen.in.
